Privacy Policy - Resellers

GlobalERPfy respects your privacy and is committed to protecting the personal and business information of resellers who use the GlobalERPfy Reseller App.

This Privacy Policy explains how we collect, use, store, process, protect, and disclose information when you register for or use our reseller application and related services.

This policy applies to the GlobalERPfy Reseller App, its associated reseller services, and relevant communications between GlobalERPfy and its registered resellers.

By using the application, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for particular processing activities, we will obtain that consent separately.

Depending on how you use the application, we may collect the following categories of information

When you register for or manage a reseller account, we may collect:

o Reseller name or business name.
o Email address.
o Mobile number and other contact details you provide.
o Country and other relevant business information.
o Account username and account identifiers.
o Account registration and status information.
o Information required to verify or maintain your account.

We collect only the information necessary for the relevant registration, account management, security, and service purposes.

When you sign in to the application, we may process your email address, authentication credentials, session information, and related security data.

Passwords should be stored and handled securely using appropriate password protection methods. We do not intend to collect or store your plain-text password.

If an authentication or password-reset process uses a verification code, we may process the information required to deliver and verify that code.

The reseller application may display or process information relating to customers associated with your reseller account.

Depending on the features used, this information may include:

o Customer name or business name.
o Customer account identifiers.
o Customer contact information, where available.
o Customer account status.
o Customer coin purchase requests.
o Information necessary to identify and process customer requests.

Resellers must access and use customer information only for authorized business purposes.

When you purchase or manage coins, we may collect and process:

o Coin purchase amounts.
o Coin balances.
o Transaction identifiers and dates.
o Payment references and verification details submitted through the platform.
o Coin credit and deduction records.
o Customer Buy Coin Request details.
o Approval or rejection status.
o Transaction history and related account records.

Where payment information is submitted manually, we process the information necessary to verify the transaction and maintain accurate account records.

GlobalERPfy does not intend to collect full payment card details through the reseller application unless a specific payment feature is introduced that requires such processing.

If you contact our support team or create a support ticket through the application, we may collect:

o Your name and reseller account identifier.
o Ticket subject and message.
o Replies and support correspondence.
o Ticket status, timestamps, and resolution details.
o Other information you voluntarily include in your communication.

Please avoid submitting passwords, payment card security codes, or other unnecessary sensitive information in support tickets.

To operate, maintain, and secure the application, we may process technical information such as:

o Application version.
o Device and operating system information, where available.
o Login timestamps and session information.
o IP address and server access logs, where collected.
o Error reports and diagnostic information, where implemented.
o Security events and suspicious activity records.

The exact information collected depends on the technical features and services enabled in the application.

We may use information collected through the reseller application for the following purposes:

Account management: To register resellers, authenticate users, and manage account access.

Customer management: To display relevant customer information and support authorized reseller activities.

Coin management: To record coin balances, process purchases, verify transactions, and maintain accurate transaction histories.

Customer coin approvals: To process customer Buy Coin Requests submitted through the reseller authorized customer accounts.

Support services: To respond to questions, investigate problems, and resolve support tickets.

Security and fraud prevention: To identify unauthorized access, suspicious transactions, and misuse of the application.

Service maintenance: To diagnose errors, improve reliability, and maintain the application and associated systems.

Business communications: To send important account notices, transaction updates, service announcements, and other relevant communications.

Legal compliance: To comply with applicable laws, enforce contractual rights, and respond to lawful requests.

Dispute resolution: To investigate transaction discrepancies and maintain records necessary to resolve disputes.

We will not use personal information for purposes that are incompatible with this policy unless permitted or required by applicable law.

GlobalERPfy does not sell personal information to third parties.
We may disclose relevant information in the following circumstances.

Service Providers

We may share information with trusted service providers who help us operate our services, such as hosting providers, infrastructure providers, email delivery services, and technical support providers.

These providers should process information only as authorized and subject to appropriate contractual and security safeguards.

Customer and Reseller Transactions

Information may be shared within the platform when necessary to process a customer request, associate a customer with the correct reseller, verify a transaction, or provide the relevant services. Access should be limited to information necessary for the particular business purpose.

Legal Requirements

We may disclose information when reasonably necessary to comply with applicable laws, valid legal processes, regulatory obligations, or lawful requests from competent authorities.

Security and Fraud Prevention

We may use or disclose relevant information to investigate suspected fraud, unauthorized access, security incidents, or violations of our Terms & Conditions, where permitted by law.

Business Transfers

If GlobalERPfy undergoes a merger, acquisition, restructuring, or transfer of relevant business assets, information may be transferred as part of that transaction, subject to applicable privacy laws and appropriate safeguards.

Resellers may access certain customer information through the application to perform authorized reseller activities. Resellers are responsible for:

o Using customer information only for legitimate and authorized purposes.
o Maintaining the confidentiality of customer information.
o Not sharing customer information with unauthorized persons.
o Taking reasonable steps to protect account credentials and devices.
o Reporting suspected unauthorized access or disclosure.
o Complying with applicable privacy and data protection laws.

Resellers must not use customer information for unrelated marketing, unauthorized disclosure, or any unlawful purpose.

GlobalERPfy may restrict access to information where necessary to protect customers, resellers, or the security of the platform.

GlobalERPfy uses reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, and misuse. Depending on the systems in use, these measures may include:

o Password protection and access controls.
o Secure server-side authentication.
o Restricted database access.
o Appropriate encryption or secure communication protocols.
o Transaction records and security monitoring.
o Software updates and maintenance.
o Backup and recovery procedures, where implemented.

No electronic system, internet transmission, or storage method can be guaranteed to be completely secure.

Resellers are also responsible for protecting their login credentials, keeping their devices secure, and notifying GlobalERPfy promptly if they suspect account compromise.

We retain information for as long as reasonably necessary to provide the services, manage reseller accounts, maintain transaction records, resolve disputes, protect platform security, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable law and legitimate retention requirements.

Deleting an application from a device does not automatically delete the corresponding reseller account or information stored on our servers.

Resellers may contact GlobalERPfy through the official support channels to request account closure or deletion of eligible personal information.

Before processing a request, we may need to verify the identity of the requester and confirm their authority over the account.

Certain records may need to be retained where required by law or reasonably necessary for legitimate purposes, such as transaction reconciliation, security investigations, fraud prevention, or dispute resolution.

Where information must be retained, access and use will be restricted to the relevant permitted purposes.

Account closure does not automatically entitle a reseller to a refund, cash withdrawal, or transfer of unused coins. Coin-related matters remain subject to the applicable Terms & Conditions and mandatory rights under applicable law.

Depending on where our servers, service providers, and users are located, information may be stored or processed in countries other than the country in which a reseller resides.

Where international transfers occur, GlobalERPfy will take steps required by applicable law to ensure appropriate safeguards are in place.

The reseller mobile application may use session identifiers, authentication tokens, or similar technologies necessary to maintain secure access and operate its features.

Our website or associated web-based services may also use cookies or similar technologies, depending on the features enabled.

Where required by law, we will provide appropriate information and obtain consent for non-essential cookies or similar technologies.

The application or its associated services may rely on third-party infrastructure or service providers.

These providers may process certain information to deliver their services, subject to their own applicable terms and privacy policies.

GlobalERPfy does not control the privacy practices of independent third parties. Resellers should review the applicable policies when using third-party services.

The GlobalERPfy Reseller App is intended for individuals who are legally eligible to register for and operate a reseller account.

The application is not intended to collect personal information directly from children.

If we become aware that personal information has been collected in a manner that violates applicable children privacy laws, we will take appropriate steps to address the situation.

Depending on the laws applicable to you, you may have rights to:

o Request access to your personal information.
o Request correction of inaccurate information.
o Request deletion of eligible information.
o Object to or restrict certain processing activities.
o Withdraw consent where processing is based on consent.
o Request a copy of certain information in a portable format.
o Lodge a complaint with the relevant data protection authority.

These rights may be subject to legal exceptions and verification requirements.

To exercise an applicable right, contact GlobalERPfy through the official support channels identified in this policy.

We will review and respond to requests in accordance with applicable law.

GlobalERPfy may update this Privacy Policy when its services, data practices, security measures, or legal requirements change.

The updated version will be made available through the application, website, or another appropriate communication channel.

The revised policy will identify its latest update date.

Where required by law, we will provide notice of material changes and obtain any necessary consent.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

GlobalERPfy Support

Email: support@globalerpfy.com

This Privacy Policy applies specifically to:

GlobalERPfy Resellers and the GlobalERPfy services provided through the App.